Can't sign in
Symptom
You cannot sign in, or the system keeps returning you to the login screen.
Likely causes
- Incorrect password
- Account not activated
- Temporary service issue
Fix steps
- Confirm your email/username.
- Use “Forgot password” if available.
- Contact your school admin to confirm your account is active.
What to send support
- Your school name
- Your email/username
- A screenshot of the error