Sign in and first-time access

This guide walks you through the complete sign-in process for Makronexus Education, from tenant discovery to accessing your dashboard.

Overview

Makronexus Education uses a multi-tenant architecture where each organization (tenant) has isolated data. The sign-in process:

1. Discovers which tenant(s) your email belongs to
2. Authenticates your credentials against the selected tenant
3. Optionally verifies MFA if enabled
4. Prompts to trust your device for future logins

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Prerequisites

Before signing in, ensure you have:

Requirement	Description
Account credentials	Email and password provided by your school administrator or Makronexus support
MFA device (if required)	Authenticator app (TOTP) or other second-factor device if your organization enforces MFA
Supported browser	Chrome, Firefox, Safari, or Edge (latest versions recommended)

First-time users

If this is your first login, you may have received an activation email. Click the link in that email to set your password before signing in.

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Sign-in process

Step 1: Open the login page

Navigate to your organization's Makronexus Education URL or the main platform URL. You'll see the Find your school screen.

Step 2: Discover your tenant

1. Enter your email address in the email field
2. Click Continue

The system searches for organizations associated with your email. This is called tenant discovery.

What happens next depends on your email:

Single tenant

If your email belongs to only one organization, you'll proceed directly to the password screen with your organization pre-selected.

Multiple tenants

If your email belongs to multiple organizations (common for consultants, multi-school staff, or administrators):

1. You'll see a list of organizations
2. Select the organization you want to access
3. Each organization is shown with its name
4. Click the radio button next to your choice

No tenants found

If no organization is found for your email, you'll see an error message:

No accounts found
We couldn't find an organization for this email address.

Suggestions:

• Verify you're using your school-issued email address
• Check for typos in your email
• Contact your school administrator to confirm your account exists
• If you manage multiple trusts, try another tenant email

Step 3: Enter your password

1. Confirm the Organization field shows the correct tenant
2. Enter your password
3. Optionally check Remember me to stay signed in longer
4. Click Sign in

Forgot your password?

Click Forgot password? to initiate the password reset flow. You'll receive an email with a reset link.

Step 4: MFA verification (if enabled)

If your organization enforces Multi-Factor Authentication:

1. You'll see the MFA verification required screen
2. Open your authenticator app (Google Authenticator, Microsoft Authenticator, Authy, etc.)
3. Enter the 6-digit code displayed in your app
4. Click Verify

The code refreshes every 30 seconds. If you enter an expired code, wait for the next one.

If you can't access your MFA device:

• Use a backup code if you saved one during MFA setup
• Contact your administrator to reset your MFA enrollment
• Navigate to Foundation → Security → MFA Devices once an admin resets your access

Step 5: Device trust (optional)

After successful authentication, you may see a prompt:

Trust this device?

Trust device

Click Trust this device to:

• Skip MFA on future logins from this device
• Device remains trusted for 30 days (configurable by your admin)
• Recommended for personal computers you use regularly

Skip

Click Skip or Not now to:

• Require MFA every time you sign in from this device
• Recommended for shared or public computers
• You can trust the device later from Security Settings

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After signing in

Landing page

After successful sign-in, you'll land on one of these screens based on your role:

Role	Landing page
Oversight / Multi-School Exec	Enterprise Dashboard with cross-school analytics
School Exec / Staff	School Dashboard (requires school selection)
Teacher	My Classes or Dashboard
Student	My Learner Record
Guardian	My Children

School selection

If you have access to multiple schools within a tenant:

1. Look at the top navigation bar
2. Click the school switcher dropdown
3. Select the school you want to work with
4. The sidebar updates to show school-specific modules

Some features require school selection

Modules like Attendance, Finance, Academics, and People require a school to be selected. If you see "Select a school" prompts, use the school switcher in the top bar.

Navigation structure

The main sidebar organizes features into sections:

Section	Purpose
Executive	Dashboard, Overview, School Profile, Governance
Foundation	Schools, Identity & Access, Security, Audit, Messaging, Platform Billing
Admissions	Prospects, Applications, Decisions, Enrollments, Programs, Cycles
Academics	Curricula, Class Structure, Subjects, Assessments, Gradebooks, Exams, Reporting, Timetable
People	Students, Teachers, Staff, Guardians, Emergency Contacts, Import
Communications	WhatsApp, Announcements, Campaigns, Chats, Templates
Operations	Attendance, Events, Conduct, Assets, Library, Wellbeing
Finance	Contracts, Fees, Billing Runs, Invoices, Payments, Receipts, Scholarships
Analytics	Insights, Quality Assurance

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Troubleshooting

Common sign-in issues

"Invalid credentials" error

Possible causes:

• Password is incorrect
• Password was recently reset and you're using the old one
• Account is locked due to too many failed attempts

Solutions:

1. Double-check your password (watch for Caps Lock)
2. Use Forgot password? to reset
3. Wait 15 minutes if locked out, or contact your administrator

"No accounts found" for my email

Possible causes:

• Email not registered in any tenant
• Using personal email instead of school email
• Account not yet created by administrator

Solutions:

1. Verify the email address with your IT department
2. Use your school-issued email
3. Contact your administrator to create your account

MFA code not working

Possible causes:

• Code expired (they refresh every 30 seconds)
• Time on your device is out of sync
• Wrong authenticator app account

Solutions:

1. Wait for a fresh code
2. Sync your device's time with network time
3. Verify you're using the code for Makronexus (check the account label in your authenticator)
4. Contact your administrator if the issue persists

Stuck on "Signing in..." spinner

Possible causes:

• Network connectivity issues
• Browser extension interference
• Server maintenance

Solutions:

1. Check your internet connection
2. Try an incognito/private browser window
3. Disable browser extensions temporarily
4. Check with your IT department for service status

Can't see expected modules after signing in

Possible causes:

• No school selected (some modules require school context)
• Insufficient permissions for those modules
• Modules not enabled for your organization

Solutions:

1. Select a school from the school switcher in the top bar
2. Contact your administrator to review your role and permissions
3. Ask your administrator if the module is enabled for your tenant

Rate limiting

If you see:

Too many sign-in attempts

Wait a few minutes before trying again. This protection prevents brute-force attacks on your account.

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Security best practices

1. Use a strong, unique password — Don't reuse passwords from other sites
2. Enable MFA — Even if optional, MFA significantly increases account security
3. Trust devices selectively — Only trust personal devices you control
4. Sign out on shared computers — Always sign out when using shared or public devices
5. Report suspicious activity — If you notice unfamiliar sessions in Security settings, report immediately

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Related topics

• Initial school setup checklist — What to configure after your first login
• Security & Access overview — Understanding permissions and access control
• Sessions and devices — Managing your active sessions